Before shipping your glasses to you, we will adjust them based on standard fit. If you require further adjustments, we encourage you to visit a local optical store. Most brick-and-mortar eyewear retailers will adjust your glasses free of charge, as courtesy.

We do not recommend adjusting your glasses yourself, as excessive force or bending can break the frames or lenses.

We have made this hassle free and tailor fit to choose the lenses.

We have categorized our lenses as “Pro”, “Ultra” and “Ultimate” to choose the better as required.

Pro: Lenzbuy offers this range of lenses from in house brand blulenz which are best in the class and offers all the features from the best lenses in the market. Lenzbuy offers this lenses as free for Single Vision and Zero Powers.

Ultra: Lenzbuy offers the ultra-range from blulenz the best in the world, engineered by German Technology to feature the lenses that offers all the boxes checked. Blulenz are competitively priced.

Ultimate: We bring the worlds #1 CARL ZEISS glasses for the customers to choose

Yes, Lenzbuy.com will allow you to purchase prescription lenses only. However, you must send us your eyeglass or sunglass frames before we can process your order because we will need to cut the prescription lenses to fit your exact frame. Additionally, you must speak with Vision Experts before you send us your frames.

Yes, Lenzbuy.com replace the prescription lenses in your current frame. However, you must send us your eyeglass or sunglass frames before we can process your order because we will need to cut the prescription lenses to fit your exact frame. Additionally, you must speak with Vision Experts before you send us your frames.

If our Vision Experts fear there is a chance your frames could be broken in the lab, Lenzbuy.com will call you to discuss it.

Lenses comes in different thickness based on the power, Price of the lenses varies based on the thickness you choose. Thinnest of the lenses cost higher compared to the thickest lenses. Lenzbuy.com picks the best fit and thinnest possible lenses suitable for the frame you choose without any additional charges for Index.

Lenzbuy.com accepts all major domestic and international credit and debit cards, including Visa, MasterCard, American Express, Discover, and Diner's Club. We also accept UPI, Wallets, Phone pe, Google Pay and Amazon Pay.

Lenzbuy.com uses a secure server and transmits all sensitive/credit information via Secure Socket Layer (SSL) technology before that data is then encrypted into our payment gateway database (ICICI Eazypay Pro Powered by Razorpay). We do not store any of your private/payment information on our servers after your transaction has been completed.

Yes, we ship products worldwide. If you, the customer, use our International shipping service, then the Shipping charges, Taxes and/or Duties will be included in the total price at checkout. Lenzbuy.com also allows customers to choose their local currencies to pay to place the order.

Yes, when the ship to address is other than India, customers will be charged additional shipping charges based on the country which includes shipping, tax and any other additional charges for international shipping.

Yes, there are a few countries that we can't ship to, due to trade restrictions. If you do not see your country listed in the International Shipping drop-down menu on our Ship to address page, then we do not ship to that location at this time.

Additionally, some manufacturers, specifically Bausch + Lomb, will not allow us to export their products internationally. Contact lens solutions are not permitted to ship Internationally.

Single-vision means that you are either near sighted or far sighted, but not both (as is the case with people who need bi-focal or progressive lenses). Single-vision is the term used to refer to corrective prescription lenses that do not have multiple viewing zones, like bi-focal and progressives do.

Bifocal lenses offers two different viewing zones: the top part of the lens is for distance (i.e. to help you see things far away) and the lower part for the lens is for reading (i.e. to help you see things up close). The viewing zones of bi-focal lenses are divided by a visible line.

Progressive lenses are essentially no-line bi-focals. But instead of offering just two different viewing zones (near and far vision), progressive lenses offer many different focal points by seamlessly transitioning from distance vision to intermediate and near vision and everything in between. Progressive lenses provide much more natural vision and are typically recommended over bi-focal lenses.

Pupillary distance (PD) is simply the distance (in millimetres) between the centres of your pupils. PD is important because it helps our lab figure out where the optical centre of your lenses should be. Ask your eye doctor to include your PD when s/he writes out your prescription. If your eye care professional cannot provide your PD, Call or WhatsApp our Vision Experts for help.

First-time progressive lens wearers often need a little time to get used to them. Your eye and brain have to learn to adjust to the different corrective powers within the lenses. You may need a week or so to adjust. If you continue to have vision problems after that time, please contact your eye doctor to double-check the prescription.

If your eye doctor is able to verify that the prescription is accurate, then it may just be a matter of adjusting your glasses so that your frames sit in the correct position on your face.

In general, damage to frames or lenses caused by a defect in the manufacturing process is covered under our warranty, while damage caused by the wearer is not covered. Please review the table on our Frame & Lens Guarantees page to help you determine whether or not your product is covered under our manufacturer’s warranty. Products covered under warranty can only be replaced or repaired, not refunded.

Our frame and lens warranties cover products for one year from the date you received them.

Non-prescription eyewear as well as contact lenses usually takes 5 - 7 business days to receive. Prescription eyewear orders typically take 11-14 business days to receive (for domestic/international customers), due in part to our rigorous quality-control process.

If your item does not pass our quality control inspection, it could take longer than the estimated shipping times listed above to receive your order. Our customer service department will contact you if they anticipate a delay in delivering your order, outside of the normal timeframes.

Yes, we offer free shipping within India. Free shipping does not apply to international orders, and some exchange orders.

You can return or exchange a product for any reason within 7 days of receiving your order. Review our Easy Returns & Exchanges policy for complete details.

Please review our page on how to return an item here.

If you are returning or exchanging your item because the order was incorrect or the product arrived damaged, you have 14 days from the date you received your item to return the product to Lenzbuy.com.

If you are exchanging your item due to a warranty issue, you have 12 months from the date you received your item to return the product to Lenzbuy.com. Products covered under warranty can only be replaced or repaired, not refunded. NOTE: We honour frame manufacturers’ warranty time frames, so some brands may accept frame warranty claims past 12 months.

Lenzbuy.com. will provide you with a free return shipping label if you are returning your eligible item from within India. For international returns, we do not provide reimbursement for return shipping. Please follow the process for international returns here.

How to clean your eyewear:

• Clean your glasses by using warm water and a mild dish soap.
• Dry your glasses gently with a soft cotton towel or cleaning cloth for eyeglasses.
• A soft toothbrush can be used to wash away any grime around the nose pads. Be careful not to accidently scuff the lens.
• Avoid using rough materials such as facial tissue or paper towels to dry your glasses, as they may scratch your frame or lenses.
• Avoid using any cleaners containing ammonia (such as Windex) or lotions (like some hand soaps), as these products could damage your lenses.

How to care for your eyewear:

• Avoid leaving your glasses in a hot vehicle. High heat could damage the frame and lenses.
• Avoid touching your lenses with your hands to prevent contact with dirt and oil particles that could scratch the surface.
• When not using your glasses, keep them in a case to avoid scratches.

Lenzbuy.com offers best in the class cleaning solutions and cleaning cloth you can buy to keep your eyewear clean and perfect.

If you have questions or concerns about your order or the products at Lenzbuy.com, please call one of our Vision Experts at +91 91766 91760 . E-mail us support@lenzbuy.com

You may place an order on the Lenzbuy.com website at any day or time throughout the year. However, our customer service department can only be reached during the business hours listed below.

• Monday-Friday: 8 a.m.–9 p.m. IST (Indian Standard Time)
• Saturday: 8 a.m.–5 p.m. IST (Indian Standard Time)
• Sunday: Closed